Do you match pricing?
Yes, BuyPlumbing.net does price match under the following conditions. BuyPlumbing.net will price match if we have a verifiable web address that shows the item at a lower price. The company must be a valid company and not an auction or liquidation center. If it is a local business a valid phone number must be provided so that the price can be verified. BuyPlumbing.net reserves the right to accept or deny a price match at our own discretion.
How Long Are Price Quotes Valid?
Price quotes are only valid for 14 days and are only valid if provided through e-mail. Over the phone quotes must be validated through e-mail unless paid for immediately. If more than 14 days have passed the quote is no longer valid and will not be accepted.
How many days will it take to receive my order once its been shipped?
Items are normally shipped out the day of or the day after the order is placed. Transit times can vary between 1 and 5 days.
How soon can I schedule a plumber for installation after placing my order?
Please wait to schedule any contractors until the product arrives and is inspected.
Is the credit card storing secure?
It is very secure. No sales reps or unauthorized employees have access to your credit card information except at the time of putting in your order if you are doing it over the phone. If an employee has access to your credit card information stored from our website they will only be able to view the encrypted value of your credit card information. This is also secured under a highly encrypted SSL certification when connecting to our site.
All returns must be submitted to BuyPlumbing.net even if the product is shipped from the manufacturer. Please call us at 800-797-7002 for complete instructions and an authorization number.What happens if I miss a delivery appointment for Freight/LTL shipment?
Once you set up an appointment for delivery please do everything possible to meet that agreement, if you are unable to be there for the appointment there is a $65.00 charge for re-delivery.What if I get it and don’t like it?
You will need to call us within 30 days from the day you receive the item. Items must be unused and in the original packaging. Please call and set up your return as you will need a return authorization number.
What is the condition of the items?
Everything we sell is new in the box from the manufacturer with all manufacturer’s warranties intact unless otherwise stated.
What is Trim ONLY?
Trim only means that the rough-in valve needed for installation is not included with this item.
What is a MAP Pricing agreement?
As an online shopper you have probably seen items that do not list a price, and next to that the phrase “Add Item to cart to see the lowest price.” The reason for this is a pricing agreement called MAP, or Minimum Advertised Price. We, as retailers, agree to advertise only that minimum (MAP) price online. In return, there are certain benefits that we receive for abiding by our agreement. For instance, the retailer that follows the agreement will be among the first to receive news and early shipments of the manufacturer’s new products.
While restricted in the price that can be advertised online, the retailer can sell a product at any price they wish. For example, an item may have an MSRP (Manufacturers Suggested Retail Price) of $300. The MAP price may be set at no lower than $200. But the final price you pay could be as low as $150.
We have MAP agreements with several suppliers. BuyPlumbing.net adheres to our agreements with our suppliers. However, we DO offer Lower Prices for many of these items!