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Are the orders insured?
Yes. If there is visible damage to the box please inform the shipping driver that you are refusing the package because of the damage. If there is no...
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Can products be shipped USPS?
No, at this time the only carrier we use to ship is UPS and UPS Freight.
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How can I determine what the shipping cost will be on the 3 items I am looking to purchase?
Once you have your items in the cart click on the shopping cart button located at the top of the page.
This will show you a detailed breakdown of...
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How do I see your shipping charge before entering my credit card info on my
order?
Please click on the shopping cart, at the top of the page is your product breakdown and product total. Below is your shipping calculator. ...
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How many days will it take to receive my order once its been shipped?
Items are normally shipped out the day of or the day after the order is placed. Transit times can vary between 1 and 5 days.
We have a UPS map under...
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How much is shipping?
When you have added all items to your cart please click on the cart button at the top of the page. Below your product list is either a box...
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I have not received a confirmation email on shipping / tracking information.
Has my item shipped?
If you have not received an invoice or tracking number there may be an error in your email address, or it may have gone to spam. Please...
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I have purchased two toilets and a trip lever. How will I
be contacted by the carrier on when they will deliver it? Will I need to be
there to inspect the contents? Is there a tracking number when you use
LTL/Freight?
UPS freight will be in contact with you via the phone number entered in your order to arrange delivery. Also yes you will want to be present to...
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What happens if I miss a delivery appointment for Freight/LTL shipment?
Once you set up an appointment for delivery please do everything possible to meet that agreement, if you are unable to be there for the appointment...
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When should I sign for my LTL shipment?
Please inspect all boxes for LTL shipments before signing for delivery. Signature of Bill of Lading is an agreement that the products was...
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